SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ekicez görücezcez
Доставка быстрая. Продавец отправил два заказа одной посылкой. Пока ничего не сажал.
walking in order long but still дошел
month to moscow. planted, waiting for) bags numbered, a piece of paper with the photo.
Excellent Product. Came in on time. Good store communication. Very happy
заказывал seed some different, it's and picture of paper and bag numbered figures.
nice one. Kindly give Process to germination for these kinds of seeds
moscow to within 26 days. seeds the kind of normal, взойдёт точней out that look. do not mind of this for.
good store. good seeds.
all is excellent. sent. recommend.
Good Packaging, need more time to confirm about the Product Quality. 22 Pcs was in the Packet. Don't know how much will success!!!!
more more seed
very fast arrived SEEDS las (1 before)
like, cute and with bag numbered бумажкой all in. grow possible and something, will fit as pictures, time will tell. esteem before order. ordinary seeds bonsai tree and it (that in the picture) that can grow in of what you choose is planted. care is simple and years of them.
Seeds came in quickly and in great condition! Also received a gift from the store! Will purchase from seller again!
very long доставляли order! adequate amount in seeds,'ll plant
seeds came. on a, one that grows up.
Thank you.
Nice items, fast shipping and thanks for the gift
seeds come all ok! bigger order only requested store, it was beneficial to send, but it is normal. sunflower seeds gift
Shipping very fast, content and nicely detailed
very fast delivery! like put all: seeds numbered, of paper with have распечаткой (ordered multiple). bonus sunflower seeds put small (small point, nice and). now look, how will grow.
all good rise of this look'll
5 & tracking and super and everything has been sunflower seed, but only взошёл juniper!
Excellent. Fast delivery.
january 22 made order. february 16 come to the post. on don rostov. track отслеживался all the time. ordered 14 kinds. 14 came! all packed store neat, bags all different, signed all. packing in speed and i satisfied. коллективом plant will, see вырастит that! thank you seller!
good
not взошли. three different places посадила взошли not in none soil and with different
walked латвию through month smoothly, отслеживался track. пронумерован was each bag, tk. заказывала five kinds of immediately. sunflower seeds put store gift) in china apparently know сщелкать evening кило by paul seeds for we can, but still. see выростет that, дополню tip.
fast cargo thank you
all is excellent. store recommend.
two ordered position. two more then. combined order продаваном arrangements with. отслеживался track in total, was all in one package. the клёвое, every пронумерована обозначением with print has been. and position that where sunflower seeds догонку and multiple oh (style gift). xs, how will sprout, посажу, seen there will be.
goods is good.
Many thanks, came to me complete the order.
Perfect!
Great store very fast I got everything right. now only plant...
Everything is fine. reliable store.
Ok!
Super
Order received, but not yet opened. the average delivery time, the store wrote a lot, you can see that caring. I do not think about the seeds can be many write in a review, it will grow only after a couple of years but if that I will add a review. in general, like everything. seller thank you and good sales :)
Beauty. dostavka two weeks in Baku. the time to plant the seeds. if you grow, I will order more...
Seeds came quickly. Now let's see that the rise. thank you)
Beautiful thank you
Fast sending. Thank you very much. I hope that everything will grow :)
Thank you very much
excellent
perfect great thanks store
Delivery very Fast. Good Service.
Thank you. I will definitely patronize again.
Zeal hitra dostava.