SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло все. был подарок
çabuk geldi Teşekkürler. ..
just for дошло 2ух less, hope that взойдут seeds) thank you for!
even no germino las
produto ótimo
hope grow with:
Good product! Exactly matching the description Great responsive store Ordered few times! Irena dogica.com
thank you very much...satisfied with your service
упакованными have good seeds, all whole. store a bonus put seeds, with pointed only. care.
поясняющей расфасованным it all and пакетикам номерками with the picture. шла package 30 see that grows up.
sunflower))
very well packed and delivery super fast.
all right! recommended!
well packed, in кинули mailbox.
Shipping very fast. very satisfied.
even it all gift.
i am very happy
superfast shipping
thanks!
thanks
all super fast delivery recommend
finally got seeds. went very long. dispute открывал tk. естек life. wait for the dispute and store cancel asked. and i made. description and photos have in the parcel. the seller thank you gift. good hope will be всходы. recommend seller.
дуже довго чекав
kull
super
it is almost of a month, no more садила)
OK !
thank you
Very late delivery but finally reached yet not tested the seeds once i test will upload photos
Arrived ok, no idea how it will look when/if it grows
perfect,
all good thank you
not know what вырастит
seeds received. all packed well. the store thank you gift. добавлю прорастут seeds as feedback. wish all that such good sellers. have such, chinese people dishonoring that "-store official flj" be careful.
as described
all the seeds received, put seeds gift rose. slightly larger шёл package month. see that взойдёт) much so thank u! :)
hi, кулечек received). bags 3 venus flytrap заказывал content as, seeds бонсая бонусом and bag rose. packaging is very good, but there is one, несущественный, косячок. all parcel отслеживалась. but it is said that the most important))). садоводить will now). thank you very much.
later напишу rest
also i do not send requested!!!!!!!!!! i will not pay more money!!!!!!?
Like ever perfect! Many thanks and heartfelt greetings :-)
received all ok
Priyshov Shvydko goods.
Seeds come. that will grow out of them-it is necessary to wait. I put 5 * hoping for honesty store
Length delivery about 19 days nice. Goods correspond to the description, Nicely packaged. Thank you for your business. Yet to grow up. :-)
Very good
Excellent shipping excellent speed
Successful and a quick store
Best store
Let's look at what will be released ulasti picked up in 24 days
everything is ok, but the seeds I received have no information about planting and growing...nothing