Track your order

If you ordered multiple species/seeds it’s possible that you receive them on different days as we ship them separately.

Once your order has been shipped (after our order processing time) you will receive a tracking code. Please check your spam folder as well. If you haven’t received your tracking code after 5 business days please contact support@purebonsai.com and ask for tracking request. For questions about shipping and delivery please go to Shipping & Delivery.

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For better tracking please visit this Tracking information site.

*Please note that tracking isn’t really included in small orders and only an extra service to our customers.

• If your package can’t be found please try again within 3-7 business days.
• Please note that sometimes postal services won’t update status every day as this is not possible for small packages
• Tracking services & deliveries can be very different from country to country. Some countries you will receive a message that the package is in the nearest postal office.
• If you haven’t received your seeds after 45 business days please contact us and we will contact the shipping company.