SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo perfecto
bakacaz artık
ürünü henüz dikmedim ama umarım çıkar
Producto llego muy rápido, recomiendo este vendedor
Заказывал много разных семян, поэтому фото возможно и не их, а может они и не пришли ))
Приехали в пакетике с пузырчатой пленкой, семена похожи на кленовые. Если прорастет что нибудь - допишу отзыв.
Семена пришли быстро спасибо. Жаль не было картинки и не сразу понял что за семена но семена мне понравились.
Шло 45 дней, жаль что микс не расфасован. Будем побывать и ждать что в зайдёт
все пришло, кинули в почтовый ящик. трек не отслеживается, шло полтора месяца
Спасибо
Seeds received, fast shipment, good quality 10/10 would buy again
Som veľmi spokojný
В качестве семян прислали кленовые носики )) Кажется, что они от обычного клена, размер не миниатюрный.
aún no la siembro
Всё пришло хорошо. Но я не знаю где какие семена, потому что они одинаковые. Посадил. Отпешусь если вырастит что то дельное
Envoie rapide
Seeds ok will see how its gonna grow :)
came семки that look выротит. walked 2x more long.
very fast. thank you
arrived. if we will arise. i will update.
arrive before the agreed
thank you!
seeds came. plant пробовать'll on weekend.
pretty long, two months. сажала until. like the true seeds and maple
thank you received
super selling cool gentle and attentive, recommend
ok
just got, understand how to plant now)
packed, not tested rate on. нерегистрируемая package (неотслеживаемая), put directly into the mailbox. very long went (month to 2x moscow)
Great store!
very long went nearly 2 month.
the seeds arrived in good condition, well separate and well packed, arrived before the deadline. now is wait and see if will sprout and if will be even the seeds that bought.
receive your parcel in mailbox. excellent seeds! planted, are.
it is all 2 month, packed, signed. with gift together, thank you very much ребятам
Good quality, fast shipping
pro rising, напишу
seeds. хорощо packed. соответсвует description.
conforme a la description
Seeds came quickly good store, don’t know about quality of product it seems good.
Looking forward to planting them to see how they look.
from seeds growns up a bonsai???
офигительные
good.
Very good very serious real seeds maple so happy
Its ok
Arrived in poco more than a month and along with the ORDER they gave us other SEEDS, now have to wait to View growing!!