SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
in excellent condition seeds all
Семяняна came, but not увера that their 100 did not count! cabbage seeds roses and bow is tooo not very similar. Well, look at what outgrowths) all удачии in Пакупках
Ok
All ok
Went a little more than 3 weeks. dealer sociable, seeds are numbered, enclosed sheet with the description. Now let's see what will grow :) I recommend store
Thank you for the gift. subscribed packages all
The seeds
Package received intact. 16 days: collected and sent 6 days Moscow walked package. in general: the order received after 22 days. dealer sociable. put in each ordered a bag more seeds than was stated in the sale. more over the order as a gift extra seeds (I think) decorative sunflower. Apparently fresh and swollen seeds in the water just for a day. kind of seed has become even better. then I write a good review. Thank the store and his team.
Spisibo seeds come in good quality hatch, though not all but still three grow.
perfect
amazing bonsai wisteria
great quality, fast delivery, highly recommended
Very fast shipping! quality is not very. let's see av shoots)
Ordered 29,11, 16 received 20,01, 17. in Kazakhstan. Almaty. pupyrku and packed in a small bag. in appearance like wisteria. 11 seeds in the package instead of 10. planted, if you grow-accomplish your goal. minus a star for a long delivery.
Outgrowths see
I received. like all integers
Good meeting with the store, super fast delivery. 5 * Thank you.
As always all right.
Ok
All received spring land look
All received on time. left to grow something.
Really perfect, many thanks
Fits the description. It came quickly.