SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
walking in the order about 1,5 month, pretty long. this also заказывала seeds and other store leaf it put bags with numbers, is very convenient. sunflower seeds put gift :) заказывала seeds such will not judged about so can not посадим look. thank you!
medium arrive demoró 3 mos and be
This item is a good quality. I totally satisfied the services of this company and I recommend to all clients this firm. They are reliable and appreciate their clients! Thank you very much attention:very very fast cargo
Tovar prišiel v poriadku. Som spokojný and obchod odporúčam.
заказывал three kinds, something really hope to grow. fast дошло
not семечка no more проросла tightens and mildew
дошла quickly. молодец store, gregarious! mind the care! выростит that look! highly recommend seller!!! thank you!
to 23 days moscow. all is excellent. to store thank you!
ok
excellent SEEDS! waiting germination! :)
order thanks for quick seeds дошли very fast, all recommend store
thank you all perfect!
all good, grow up that look
.
All is well.
very fast delivery , thanks , recommend
thanks for your very good seeds , my baby very love the plant , all germination , very cute plant ! recommend this store
Came quickly left to figure out where that
perfect , recommend this store
I'm very satisfied , Very Accurate , Very Fast , Very good seeds , recommend this store
Came the seeds. let's see what will grow
Excellent figment
Were long. planted). waiting for
The store advise. germination check accomplish your goal. thank you very much!
very good store for all kind of seed im very happy with my order ,all bags of seeds are marked so you know whats what i will order more in the future thank you very much
Well packaged, I will add a review how to germinate
Posting was for a long time. dealer sociable, I recommend.
fast delivery and received a gift seeds thank you
Came quickly, I put forward)
Fast delivery, well packed Seller recommend.
Good Items! I ordered Wisteria seeds and they looks great! I received also an extra quantity as gift!
Shipping is not the fastest, but still come. seeds in 13 in the package a little more of the claimed amount. order is not tracked for almost 1 point
all seeds received , thanks , very fast
Let's see what will grow will leave additional feedback
Super fast high quality seeds packed in zip bags, dry. thank you for the speed and a present))
I am very satisfied !
I'm very satisfied , very fast , very good seeds , thanks
Came with a delay, visually everything is good
Seeds came well packaged. delivery about a month. the seeds were packed in bags and signed which is very convenient. I hope anything will grow out of them. thank you store.
Very quick delivery! And the put extra seads in the package! Very nice surprise! Thank you! Very good service!
Super
Thank you very much!
But it's nothing has grown
Thanks a lot of saudi arabia
outwardly conventional seeds and see what grows. Seller at the request of the table enclosed seeds. Responsive store. I recommend!