SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
:) super
отслеживался track number. store refused to prolong life. to open a dispute cancel requested to seller message wrote the dispute, the давя pity нелегка as описывал and its life for children and лавкам семеро th... in total seeds come in 42 days. not signed with seeds one bag, grass трын what clear. мутный seller.
recommend this store , the severice very good
all seeds germinate very well ,thanks
Adding rýchle, ďakujem
All OK
very fast delivered , recommend
good
Many thanks, you get the ORDER, EVERYTHING in order.
Came quickly left to figure out where that
Received my seeds. Hope that they grow, and have pretty pink flowers. Thank you for the great service.
very fast delivered , I'm very satisfied , recommend
I'm very satisfied , Very Accurate , Very Fast , Very good seeds , recommend this store
Satisfied
very good seeds , germinate rate very high , thanks very much , recommend this store
Very good
perfect
A little expensive goods was, and prodovets done grow if unsubscribe :)))
fast delivery and received a gift seeds thank you
very fast delivery , thanks , recommend this store
I'm very satisfied, thanks
ok
Thanks a lot.
very fast delivery , thanks very much , recommend !!
good
Long gone
Received, after much delay
The shipping time has been bigger than normal, but at the end has arrived
ok
all seeds in good condition , received very fast , A+++++++++++++++++++++++++++++++++++++
Let's start to grow the seeds ... thanks.
Very Accurate ,Very Satisfied , Very Fast, thanks very much
I recived the packet with seeds,but I have to plant them to see if it is really maped.I asked the store how to plant it and take care about the plant,but no any answer.
Thank you! goods received in a bag in the mailbox. all together in good condition .
Wonderful seeds, honest store, very fast delivery! Thanks for the gift! I will be your client again.
Thank you. Excellent service
Ok
It will try to plant
Thank you. :)
More picture of put, and it is not clear that it it is a different order
received with thanks
Well done
received the seeds , very thanks
good
It's! that grow not know)
all seeds received , very fast , very good quantity
Perfect EVERYTHING
good
good
good