SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-35 Business days |
Canada, Europe |
10-35 Business days |
Australia, New Zealand |
10-35 Business days |
All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awsome seeds
заказ шел долго. пока не высаживал.
Ок
Шло больше месяца, ещё не сажал
I'm very satisfied
perfect
thank you to the firm. excellent in everything
love shop!!!
moscow to within 26 days. seeds the kind of normal, взойдёт точней out that look. do not mind of this for.
доехало pretty good, packed well, quality is good store recommend! reached has well, packed well, good quality is the recommend seller!
good store. good seeds.
all is excellent. sent. recommend.
Will add photos when actually tree will grow but package came on time so good
Very good store. packaging was awesome. recommended!
thank you for the sunflower seeds, that gift made my day
in aforesaid пришол order time the цельности and sound. thank you very much
thanks!!!
see выростет that.
thank you very much. and for gift
see that grows up.
it is fast, 2 week to moscow. promptly sent store. заказывала multi color came collectively each one packed in a separate sachet signed. посадила, grow up that look
great
Good
good package, fast delivery
very good
Seeds look fine
can and 50 pcs, hard to say.
Fast shipment to Pakistan, good products. Recommend to friends
grow up that look!
ok
Process completed as expected, good store
seeds come left one see that grows up. hope though not all same succulents that will be...
fast shipping, everything as described - best regards and thank you
until all good. if чтото напишу grow.
seeds in received package, colorful распечаткой about any seeds each bag signed. sunflower seed a few put store, true damaged, but also on thank you
thank, all good
excellent!!!
молодец store)
thank you!
красноярска shipping to 2 month, or not see that grow
Perfect!
wszystko ok, zobaczymy co wyrośnie
Seeds came quickly. Now let's see that the rise. thank you)
Very good store
Thank you very much
Delivery very Fast. Good Service.