SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took some time to Germany, well packaged and labeled.
genuine store. excellent communication.
it is fast!! thank you!! вырастит that look, семёна then put any more, apparently gift
Came quickly. so far nothing has grown.
Thank you gifts for the store, I will hope that all will grow)))
Received the order, but I Do not Know that something will grow))) I will try
Thanks
Came quickly, we will wait for the results
Thanks!
The store fellow recommend!
Everything is fine, let's see what will grow
Everything came.
ok
Delivery fast. all super, the store put a gift)) lettuce seeds. I recommend
Came quickly, thanks to the store for Подакро, пекинская cabbage
cool
Beautiful thank you!
Product very well packaged. Offer bag with seeds of cabbage flower. Still can not confirm if the seeds are good or not because we will have to wait that germinate.
Perfect transaction, fast shipping.
EVERYTHING well
Thank you! everything came. plus a bonus lettuce seeds.
Received package faster than it tracks. in the package juniper seeds and with a gift bag: lettuce seeds. I will grow. I ordered only 20 seeds Juniper well done store sent. All bags are signed. all great. thank you. in the next season will definitely order here.
All the rules
Fast delivery, thank you for your lettuce seeds gift. I will be posting a follow up update after germination.
Thank you very much
For the пустяковую price the store more lettuce seeds put in a gift)) communicated well immediately warned that the goods standard Chinese service, so long. put in a mailbox. how to sprout-add a photo))
Ordered many kinds of seeds come all signed in English. dostavka fast.
Thank you for the gift.
All ok well packaged!
Good store! quickly sent the seeds, fast delivery. seeds are similar to buckwheat) with them more seeds as a gift, name is not know what kind of seeds is not translated. I recommend this seller! I hope that something will grow)
Fast shipping, clearly identified
Arrived las simallas now View if germinate
Received the seeds
Lovely plant. Hope I will se these seeds became as the picture. Thanks.
Delivery fast, thank you for a present. I recommend)
Good good speed also thanks
Gift & fast shipping. thanks.
really fast delivery and free gift