SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошо упаковано, наименования имеются на пакетах. спасибо
семян немного больше чем в описании спасибо продавцу за бонус. будем пробовать проращивать.
not grown
good value for money , thanks
good store , good service
value for money , thanks very much
all seeds received in good condition
good seeds , good store
very good seeds , very good service
good quality , thanks
good seeds , A++++++++++++++++
thanks , all seeds are good
Excellent seeds and packing. Seeds looks to be fresh and original
Received the seeds in perfect condition, and store kindly included extra quantity. Am looking forward to planting them as soon as the cold weather is finished! Recommend!
i'm pretty satisfied the ORDER, the organization and loveliness trade.
the product conforms to description, arrived in good condition and schedule. i feel very satisfied
perfect EVERYTHING A week, far View findings
Fast deliver. Package have correct seed. 5 star for store. Lets start sowing...
excellent, perfect EVERYTHING.
Kind and helpful store
while подождём выростет... thank you for gift seeds.
seeds received, here natural but not describe проросли whether there. out if подом дополню feedback.
came
went 1,5 month, parcel was not see where. выростет that look
Received the seeds in perfect condition, and store kindly included extra quantity. Am looking forward to planting them as soon as the cold weather is finished! Recommend!
Excellent seeds and packing. Seeds looks to be fresh and original
thanks , all seeds are good
good seeds , A++++++++++++++++
good quality , thanks
very good seeds , very good service
good seeds , good store
all seeds received in good condition
value for money , thanks very much
good store , good service
good value for money , thanks
standard appearance, rise seed one though hope
almost заняла shipping two months пакетике in,'s mean all normal, grow up that look
okey
as description
rise that are received all
goods received, seedling to
Thank you
Seeds come in time
Received las SEEDS nicely! pity that there is no instructions the rest prefect.
Bien
The product arrived as the expected! just need to see if it really will be like the "expected" store ok recommend negotiations with it!
Lot of seeds not germinate yet
Well packaged seeds that will grow not know were very long
Came 47 days in KZ, packed well + some gift seeds.
Everything came going for a long time. let's hope that something will grow.