SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great!
ok
Seeds come. corresponds to the description, all happy. Respect store. I advise everyone.
The track is not monitored. very long service. planted waiting for чво grow. but for бансая, that is too large seeds.
The store will put and then accomplish your goal result
Went a long order. crumpled box. planted, waiting for the result.
All good but there is one problem is shipping it very long, the store has got a sociable explained everything.
Bonsai is very beautiful!
Items came neatly packaged
It's all good thank you, vmesto10. came 11 seeds)))
Achene very similar to бансай
Came the whole class will experience
Thank you very much order received
Thank you all okay! and a gift too! delivery 3 +
good transaction
Was very long items
I received a parcel. All is well
Ordered 10.03.2017. Received 05.04.2017. Delivery 26 days to Poland. Everything OK. Product as described. Recommend the store. 5/5 stars.
thank you store! very satisfied
Came quickly, seeds put more than what is written there. Thank you very much!
Excellent, order came quickly enough, I am very happy. came in small packets, as well as I ordered some seeds, came all at once in one, numbered. so tangled xy xy impossible which is very nice. I will continue to complement the feedback when the seedlings seeds. the store also left a small gift sunflower seeds, a trifle but nice)
Came the seeds do not know what will grow
6 weeks in europe, hm :/
Came less than a month in the тамбовом!!! all neatly packaged, have a catalog. well done!!! I put 5 stars. the germination will give an additional review.
Excellent
Time of arrival you well, I hope they leave
Seeds come. 11 pieces and see what rises.
Great product
Good seeds are clean, dry. came quickly, the store sociable, the order was for 400 rubles, sent zakaznym. plus gift. let's see what will grow.
Long delivery, let's see what will grow...
Thank you received will try
I am looking forward to grow seeds :) fast delivery
Arrived well in time and just wait q germinate