SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product conforming description
A+++
Excelent product, super fast delivery and very trusted store! Strongly recomended! Thanks for the gift!
super
Product was very long, contact the store, extended the protection
I'm very satisfied
Order came as expected in a month. seeds in good condition. I do not know how sprout, as written in the winter. packaged well, I do not freeze. thank you store.
Thank you very much for sending, came quickly, the store also put a present. very happy, thank you seller. I will be ordering more
Seeds come. Packed simply in a bag with pimples, let's see, what will rise, I hope that all of living.
Seeds were a little more than a month. all integers not damaged. put in a mailbox. the track is not monitored. let's see, that will grow)) thank you very much
Fast delivery, good packaging! Lots of seeds. Just planted them so now just wait and see.
good product fast shipping i reccomend
Super, i got a gift 3 ,thank you very much
We are honest store, products came fast. seeds as pictured. thanks for the gifts
Good
got the seeds. they all look exactly the same but I hope they will be three different kinds of bonsai as I wanted. Anyway, I'm happy ;)
thanks
Krasnodar 55 days. all signed. Seeds to look good. esche not sowed
Excellent store, the package arrived very soon 30 days to Peru!!! ..... everything perfectly conditioned and thank you very much for the gisfts!! I will definetily order from this seller again
ok
Everything is fine, clean, dry seeds.
Super!
E knaqur
Everything is fine!
SEEDS arrived in good state, many thanks to the store
thank you
All as ordered
Seeds come. but they do not look like seeds azaleas
Thank you very much! for the gifts and fast delivery!!!!!!
Not yet arrived
Very responsible store. I recommend.
Seeds like normal. let's see what rises. Shipping just terrible 88 days!!!
A good set, come in time. I recommend!.
product arrived but not planted yet. not indication about type but store very kindly and responsive. high recommended.
All super, if that grow up let you know
The seed package is not signed I ordered a mix and in appearance they are absolutely identical.
Delivery month, thrown into the mailbox. to look normal, how to manifest itself during landing and germination until I can not say anything. the store attentive and responsive has always been in touch. thank you!
Excellent and fast anyway so that i have seen just took 1 seed
Thank you! I have a new hobby now - growing azalea bonsai :))
Everything is fine! plus a gift seeds sunflower) hope that is will sprout)
great sell! fast shipment! 5+ star! thanks to the store for the gift !
Seeds in separate packages. all signed. delivery month. package with pupyrkami.
Received, happy with order, ordered in November 2016 and came in January 2017, we will look that will grow the store did not communicate
The store like, can still be ordered in the future.
Thank you store! goods come in 50 days all 14 items, and further three bags of seeds as a gift. the number can not прокоментировать, Seeds are small, but all ok!
Came within the time specified. the track is not tracked but the store helped сосвоей side. if all will rise will be ordering in the future.
Not yet planted. Shipping fast. the store Shipping SEEDS gift
Posting came to Bratsk for almost 5 weeks seeds well packaged at the moment satisfied will wait for what will grow out of them. I recommend store