SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-35 Business days |
Canada, Europe |
10-35 Business days |
Australia, New Zealand |
10-35 Business days |
All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка очень долгая, почти 3 месяца. Все пришло нормально упаковано, положили в почтовый ящик.
I'm Really satisfied, good products from a professional store ! a must buy !
ок
Reste à les plantes bien emballé et rapidement envoyé
Семена пришли. Будем пробывать.:)
Посмотрим что вырастет)
Well packed, seed labeled appropriately. Ofc didn't have time to try if they will sprout.
Будем ждать когда вырастит;)
Все OK! Советую продавца!
трек не отслеживался, шло больше месяца. Будем проращивать.
трек не отслеживался, шло больше месяца. Будем проращивать.
посмотрим.
посылка доставлена в течении трех недель. не отслеживалась. семена упакованы в отдельные кулечки. к каждому бирочка прикреплена. прорастут или узнаем позже) спасибо продавцу !
пришло вовремя, упаковано хорошо, все пакетики замаскированы
I can't receive my packet.
все на даний момент як в описані 10 зерняток. з продавцем не спілкувалась. трек не відслідковувався. буду пробувати садити, а там видно буде
The store deserves full confidence. I recommend.
семена пришли очень быстро, даже супер быстро!неожиданно) даже месяца не прошло,теперь проверим взойдет или нет))
Заказ шел долго (почти 2 месяца). Отслеживался только до границы. Дошло все вроде целое, но прорастет ли пока неизвестно.
Семена получил, спасибо продавцу! Заказывал 05 апреля пришли 05 июня. Семян ровно 10 штук.
спасибо большое
Отлично
Всё получили, будем ростить
2 товара пришли в одной посылке.оч удобно с маркировкой.все как описанно.10шт.спс
пришли,ещё не сажал
Пришло, посажу - увидим.
Спасибо.
Два месяца и неделя до Новосибирска. Еще не садили, не скажу как всходы...
Доставка 7 недель. Посмотрим что вырастет.
Товар шёл очень долго. Продавец не отвечал. Но семена дошли, это радует.
Thanks
вырастет ли что нибудь не знаю))
заказ шел очень очень долго не советую этого продавца!!!
все ок. прямиком в ящик ;)
Семена не пришли и продавец не отвечает
thank you very much for the package, everything is fine
Всё хорошо!
Доставка до Тобольска 50 дней .
Товар пришёл быстро, спасибо! Внешне семена очень похожи на вишневые косточки. Посмотрю что вырастет.
Спасибо пришол почтов в ящик, удобно не надо было ети не куда, товар шол 2 месица, буду пробать как что я на пишу вам
great seeds and good shipping, thank you for the gift pure bonsai!
All ok
Super
Sent 14.04, provided 11.05. Order in accordance with the description.
Thank you store. all super
Delivery of less than a month in MSK. ordered more than 20 items, all came exactly. each sachet with seeds опознавательная paper with the name and photo pinned.
Everything came)
ok, didnt planted yet.
Just super! it's very fast. thank you store!!!!!
Class!