Seeding technique:

1, a wet fresh untreated seeds sown directly.
2, the spring sowing, the seeds should be soaked in warm dry 43 degrees in two days, and then mixed wet sand (sand humidity hand clenched into a group dispersed, but no drop out for good. Too dry stratification is not complete, too wet and easy moldy seeds.), at low temperatures the product layer of 1-5 degrees for 30 days, once a week to check the moisture of sand, proper mixing of the inner layer of the outer layer of dry and proper hydration. Avoid over-done wet. Liezui about 30% of the seeds can be planted.
3, the use of natural stratification were autumn, the seeds were sown in December-January before late autumn, next spring emergence.
Third, sowing:
Establish two meters wide seedbed, dug ditches, loose seedbed, remove large clods, can exert a certain amount of time sorting seedbed seedbed organic fertilizer at the bottom, which will help the late seedling emergence robust growth. Built seedbed can be planted, according to their own conditions to adjust the seeding number, the more beneficial the more sparse seedling but difficult to manage, the more intense the more easy to manage, but seedlings too crowded, easy to wear and tear. Sowing depth of about 1cm appropriate. After sowing irrigated. Shed conducive to build plastic insulation moisture, improve seedling rate. Timely replenishment to maintain a certain humidity seedbed about 15 days .

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-35 Business days
Canada, Europe	10-35 Business days
Australia, New Zealand	10-35 Business days
All other Countries	15-40 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of purebonsai.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.