SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Посылка не отслеживалась, семена пришли, посажу, спасибо продавцу.
Ürün bir az geç geldi
долгая доставка инет отслеживания отправленно простой почтой
ok
Merci super recomande vendeur good merci
Product arrived in a good condition and fast delivery. Thanks!
дополню прорастут feedback. thank you
Good
thank you
Thank you for service
ok
match commodity description, signed with seeds bags all. посажу вырастит that look
молодец store
rise that look
reçu
two more later passed. not отслеживался track, l not satisfied
Thank you! Received an order, everything is very good. I give all 5 stars. have a nice day .
seeds came. grow пробывать'll soon.
signed bags all, very comfortable. thank you.
Great store Highly recommended
дошло
quick delivery thanks
received seeds made single and посадила. окончена was purchase.
order received. satisfied. recommend.
tell посажу look like is very have change
Fast shipping and very good price, thanks :D
i receive the seeds i'm very satisfied thank you very much
seeds received, as description no bad but plant. as this nothing can't say вырастит that when, напишу.
I hope a future las SEEDS flourish flat ground. china my country A part. thousand thank you.
good packing
best store seeds
best store seeds 5 not заказываю + + + + + + + + first time. put seeds gift sunflower
Great item + fast shipping
all the seeds come try germinate. to store thank you!
bien
thank you all exactly
see what wyrośnie
finally прмшло oh. long went
moscow to month.
Excellent
Just received have not checked! let's see how they germinate! I would like to germinate! trekked recommend! I will write later about the product!
ok
I liked the product recommend.
thanks
Thank you for the gift Very good cargo ... thank you
Order came quickly all packed well. that grow not know. dealer sociable, put in a gift sunflower seeds.
Come in time. all signed.
I advise
Though the store and asked to put five stars but I put 4 since the package contains the price 2 times higher than paid. as we have in the country limit the payment for me it could turn extra taxes. and the seeds are good, planted, let's see what will grow.
Everything came