SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
all standards, угадывали only long, this)))
Thank you .
заказала shipped 04.04-09.04. the parcel arrived 11. 05. минусом can consider the fact bags that does not designated and not marked the inside (i have a lot of parcels confusion could be and seeds. крепят even other stores pictures). can not say anything while всхожести oh (feedback дополню-will be able to show)
Delivery was very fast, less than 30 days !!! The packing list is a good support, but a little lable on each bag will be better of a number ... In addition I received 2 bags with number 8 (with different seeds) and no one with number 5 ....
Super.
quickly received try seeds, вырастит that.
goods received, sunflower семечек 7 gift given, grow that oh thank you try to store.
really super all. put the store gift. recommend
thank you item recieved
xs, выростит that
thank you store! it's all fast, all quality and clear. thanks for separate gift very nice!
very good !
fast delivery. and a gift. zonnebloempitjes. and there was neat description with numbering what what. which is so fine. see picture.
проращивать will
thank you!!! excellent all!!!
Thanks! Arrived today.
good product
thank you! all perfect! thank you! perfectly all!
arrived well
not received parcel, returned money but no problem, five star that
указанно no name, look long to it.
received! thank you! еле found, me you this sent. tracking number is wrong. to store write, put it in the parcel.
all is excellent. seeds came. thanks. :)
good quality goods
10 it is what
ok
semena dorazili ok
visible, seeds is good quality, see grow up that))))) thank you!
Looks fine.
to see if they grow. but i have taken is marked several different seeds or bags. plant hard i'll know! surprise
really земляничного likely seed, similar, not tested rate
Perfect store, Very fast shipping and good gifts, Thank you
excellent
-half month. only trackable track border. matches the description. it just spring узнаю-grow.
slightly larger order walking month, like seeds similar. rise that look
the same
free and received in time
have not попробавал