SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank You! Great store! A+++++
Всё пришло хорошо. Правда все семена выглеляд одинаково. Но я их всё ровно посадил. Как выростит что нибудь дельное обезательно дополню отзыв.
12 instead of 10. see if someone stems. i will update.
thank you, fast shipping
received the product but a further review dikeyim dikmedim yapacam
as described. store also provides seeing instruction. looking forward to the result.
great
ok
seems to be real Cedar seeds didn't germinate yet .
awesome! highky recommended, very good quality seeds and the store is very co-operative. gave all intsruction on how to germinate and olant the seeds. loved it.
thank u
super
i satisfied, now look it out, to store thank you
good reçu
Perfect thanks
all is well packed. thank you. parcel шла long very sorry
Thank you
good store
seeds come quickly, from thread вырастит anythin hope time will tell that come out.
as wyrośnie wrzucę pictures :)
Nice
The seeds came fine. I have planted them. Excited about it.
All ok
after grow up
1 seed damaged
As you can see from the picture, there was only 9 seeds in the pack instead of 10. But as the rest of the delivery was good you have to be happy!
Excellent. Thank You.
Oredered mix..did not planted jet. We will see.
As desribed..Fast delivery
p
Good.
lux
all seeds ordered came. typical shipping time. the store included 5 firethorn, 5 mimosa, and 5 sunflower seeds. i plantes the seeds today. 1 japanese maple sprouted. i put half in fridge to be stratified and half in a warm moist ziplock. not the last time i will be buying from this shop
Fastest Delivery
Great store!
very very Rapido, perfect tagout
ok
best bonsai seeds I have found here
came quickly, within 8 days. packaged neatly.'ll more order, recommend store
long shipping. planted seeds not that as long as взошло. later дополню feedback.
good store. i hope seed is ok.
Fast shipping
Received several seeds from this store. Very well labeled with color index. Well packaged and seeds look good. Seller included several gift seeds as well. Looking forward to seeing what grows :) Thank you. A+
Good product
Thanks
in.
It seems like the seeds)) let's see what rises. delivery is very, very well, just a very long 86 days before Moldova.
Teşekkğr would
Nice
The parcel thrown into the mailbox) does not rest up (thought would not come