SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleased with these cutters. Great quality for the price, and arrived very fast! Highly recommend this store! Thank you!
excellent cutting pliers, very sharp. came quickly, packaged in a box three packages, смазана part cutting oil. satisfied very order!
Fast Shipping good quality. I Recommend!
good product.
very good the commodity. arrived well faster than imagined. recommend the store.
arrived time destination, the excellent bills, hope could not best. serious store professional board all!
flat in ukraine passed before receipt of order two weeks, получала укрпочте on. high quality fast delivery the store very, i really like that! order more'll. was packed very good, вложен paralon even in the box, болтался tool it not to, though it is metal.
super shipping
corta, ago its function. good TOOL To normal and Rubber plant bonsai, By e.
superb service
fast shipment ,good product
quite fast запорожье come to cutter (january заказала at the end of, february 10 received) but not отслеживались. like something delicate запакованы: package пупыркой, box pupyrka again, чехольчиком closed and work surface oil. not cutting pliers worked many, slightly "погрызла" моллсай. all until satisfied.
Great value
well packed, good quality, quick delivery
great attendance, inside the term
cutter externally wonderful. waiting for spring, to start using. recommend store.
Clippers excellent. sharp. I recommend.
Good figment, well packaging, highly recommend this store.
Get to SPAIN in 15 days accurate. concave MOWER curved cut. very quality nice materials. Packing perfect. SHOP recomendable 100% \%.
Still do not get the item, But this Is problem of custom houses in my country. But the Dispatch was in a timely manner By so my rating Is good.
Excellent article, speed in the Shipping, recommended store
Arrived earlier than expected
It has come perfectly.
Perfect, very fast and the quality of las Shipping TOOLS very By above my expectations. thanks, highly recommended, will be back to buy.
Was broken... sent another
Excellent product, exceeded expectations.
I recommend.
Perfect. product with excellent workmanship and very sharp. tested on various plants and the quality of the product exceeded expectations, did not show weaknesses signal when cutting hard wood. came in a carton packaged well. I am very pleased with the pliers and surely will buy more of this store.
Excellent
Very good.
OK
Very quality nice To be the standard. recommended. probably buy More TOOLS here.