SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all ok
it's all this store to all запаковано good quality and fast
Great packaging. Very happy
seeds well packed, all signed, each пакетике and advice, satisfied order. to store thank you
well recieved, I am satisfied with the product. cant wait to germinate the seeds
germany went to 2 month. packed well. общителен very store. auto pick the присылал any question. but still stated as it all. thanks to seller. that'll see... plant out. each package have manual (eng). after planting напишу or not recommend.
All received. It looks good. instructions sent. thanks for the gift, just do not understand what it not signed. All as described except Italian cypress. Well, let's see what will grow.
It's all very fast. thank you store. I advise everyone.
Beautiful goods came quickly all perfectly packaged. prodavets sociable. let's see what will grow 5 stars.
208/5000 All right! Seeds arrived as announced. Seller also sent a toast with mysterious seeds. Since here in the southern hemisphere winter will begin, I will wait a few months to plant. Thank you!
Goods come fast enough. in a package with pupyrkami. instruction in English. 8 bags of seeds.
All super
I do not know, what will grow but so far so good. came 20 days. bags are numbered, seeds are different, instruction is. the store did not communicate.
I got it! Instructions are not enough for me. had sent them a message requesting for further information, hopefully I will get the answer!
All come in the description. will be planted see what will grow.
Thank you I will plant.
Thank you, bonsai seed 8 packs already received. Good conditions. Hopely can growth up til become worldclass bonsai...
All good all as in the description. I will try to plant. small инструкцияе there. went to Moscow a little more than a month
All came with the description.
Excellent!! recommended store
Came for 2 weeks. product and packaging in order
Excellent packaging. delivery of less than a month to Kazakhstan. all the seeds seems to correspond. will germinate see what happens. I recommend store
very good product. came very quickly. I think it 5 stars. panosierissos PAOK FC
Item arrived in 18 days, seeds in good condition, very satisfied. I recommend this store.
The first time i have a so weel packed seeds super!
Thanks for the complete and fast shipping
Thank you very much for the gift and fast delivery)
month in europe, good :)
Flawless and smooth
Perfectly packed, includes 8 ENVELOPE with SEEDS More A LEAF with las instructions To germinate seeds. now to plant to View what comes out!! great store!!
Excellent! fast delivery, good packaging. thank you store!
Very fast, all well packed packets, store 100%, note 10
All ok
Everything came thank you for the gift I will plant Let's see what will grow.
One bag with something in the gift instruction in English invested the track is fully tracked, haven't tried yet to plant, I think all the rules
Delivered quickly, all packed, signed and instruction forward what will rise.
Just wait for it to grow good figment
Excellent, fast
Seeds come in numbered bags. enclosed sheet with clarification. I hope All correspondence))