SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all ok. seeds well packed and described. RECOMMEND TO EVERYONE!
Awesome packaging!
very fast, very good. i recomended!!!!!
100% satisfaction.
very fast. everythink is ok. i recomended.
Thanks - yet to attempt to grow but product as described and quick delivery
the seeds were mistaken in one set. they lacked one package and in return others were put in. unfortunately, it's not the same.
every thin is ok
every think is ok
Thanks
Arrived in very good state MY ORDER, This full and addition sent me a gift, will definitely come back to buy
208/5000 All right! Seeds arrived as announced. Seller also sent a toast with mysterious seeds. Since here in the southern hemisphere winter will begin, I will wait a few months to plant. Thank you!
Thank you so much
Arrived carefully packed, not yet put to germinate to test if the seed sent was really the plant chosen. Very well identified, only recommend the store to inform the shape of germination it needs special temperature and etc.
Good product, not yet sadila
Seeds came quickly, packaged well, in some amount was more than necessary, not yet sprouted
All super
A little bit not clear, where is let's see, because of all this will sprout
Seeds got here on time with a gift of daisy seeds
Fast shipping and delivery.
Fast
Fast shipping, clearly identified and good packaging. I recommand
EXCELLENT
Lets see now
good seeds, but the package is not as displayed in the site therefore not 5 star worthy
The seeds arrived in good condition and fast shipping. we are already sowing.
Look like seeds alive. if germinate the price the store will not. description of the bags in English and Chinese, translator in some names балиберду writes, hard to make out what is there for root vegetable. the seller did not communicate where the parcel was impossible to trace, but the main thing that came.
Excellent delivery
tanks
Ecxelente store Rapido the Shipping
EVERYTHING nicely, store 100% \% recommended, SEEDS nicely packed in Individual packaging of ALUMINIUM To protect them of the Humidity, very happy with the purchase. Excellent seller. :) :) :)
Awesome seeds. Nicely packed. Aluminum and tight seal. It took less than 3 weeks to arrive to Chile, so it was really fast shipping... 6/5 stars
Good product, but now made much better-drawn that there-because the listing is very uncomfortable!
Very quick delivery
Still do not know if spring
Very pleased with the delivery. arrived on the date set.
To Moscow 20 days. all is well packed. thank you.
As promised. And now we will getvthe seeds started!
Excellent fast delivery i am very happy 5 + store thank you very much
Order came quickly it remains to verify that comes out of these seeds
Came for 2 weeks. bags are numbered. sealed well. one packet bonus.
EVERYTHING nicely, very Rapido
Received quickly, today planted in the add. reviews write the result ..
Great store. Got the seeds.. will still plant.
Full
nice store! fast delivery! thanks to the seller for the gift.
That's okay