SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's good
ótimas sementes bem embaladas
good reçu
if you see buds
Waiting to plant
Looking good
Now it is time to wait
good
seedling sown waiting for
it's all by numbers, замочком with мешочках in. seedling sown waiting for
come to омск month. seeds bundle more store sent as gift.
the product has arrived, thank you for the product.
all ok. recommended!
walking in order long but come some more store added bonus seeds will wait from that grows up.
goods not пришёл, more waiting asked store
10 grain seed store bought yolladi as gift. Ekmedim still ekince bırakırım feedback ..
ok
good
walking in 7 weeks. долговато. claims so and no. now look or anything прорастет
They came quickly for 23 days. Now I will plant them and we will wait.
Nasionka wygladaja OK namoczylam, posialam czesc and interesting i am, every one wyrosnie...
it's all. don 't like lele will. напешу поже сожать when will. recommend продовца спосибо
заказывала 27.12.17 23.01.18 come satisfied order, mailbox put in, thank you) packed perfectly! пупырку inside + paper bag in, all пронумерованны bags, very nice! to store! put more подарочек, thank you
i got MY ORDERS thanks recommended
seeds gift just for feedback and roses appreciate quality seed can't.
Good
excellent
nicely
the store заказывала 11.11.17 hydrogel seed and 22 different, 06.01.18 пришёл order, was very long custom. in stock all the packages but in doubt, exactly meet all the plants, заявлены which. roses and put seeds gift seller sunflower all packages numbered, number вкладышу порядковому and meet the but not clear bags all figure write 9 as 1, just like 1 stick, to гуглить to out. the specific seeds... similar отдаленно
my order came different..
all wonderful!
Great condition. Thanks Keith.
parcel to store thank you
sale Incredible, very good goods
free shipping fast. waiting for the plant