SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo muy bien, gracias
perfeito!!!!
arrive, me falta test it, me fun experiencing.
Good product and quick delivery
excellent store
thanks excellent
seeds look fresher. thank you.
signed seeds, have photo, молодцы!
rate
arrived the seeds.'ll plantar for see if burgeons!
Received thanks. Actually, plant colour is shown in the pics.
cool
ok
long went
goods come. seeds. look that will increase, дополню feedback. store recommend.
received
it took more arrived
thank s وبحاله pulpitis
Good
.. thanks a lot fast shipping
come goods thank you
excellent
received seeds. sent fast, packed, приложили even gift very nice, went правдо долговато. bags neatly into packed seeds. cultivation user applying мешало would not true, tk. such сложнова approach and special require the plants grow, now online читаю sitting those seeds grow i'll like! later will leave коментарий can about i have вырасло, отпишусь required! care for supplier thank you to buyer, continuous feedback. to store sincerely wish good luck, such work with nice. leave 5 stars
goods came in 37 days. Lets go gardening.... :D Rose seed as gift Thanks store
it is very fast
Only 3 weeks fast delivery
Fits the description
Everything is OK! when ordering several it is not clear where a plant. the pictures with the name of the option to put in bags with seeds.
Seeds high quality, correspond to the description. I recommend to book with this store.
Thank you very much, it was easy to know what the plants are, fast delivery, they are beautiful
Thank you!
Thanks
I received the goods, without any problem. Thank you!
Get my hands Ürünlerim passed, thanks for kind of surprise :)
Item description free, very fast shipping in belgium. 10/10 thanks
Everything is fine. the order came
I recommend the store, arrived on time, as promised
I ordered several kinds of colors all come in one package in the mailbox (for me it is very convenient) track is not tracked at me. the store answered every request, informed about that the parcel can stay in transit put in a gift of rose seeds) let's see what will grow)) Seller recommended.
Thank you very much all came without loss. the store was sociable and even put two gifts.
Muito bom or store. super recommended. delivery According requested. agora só falta germinate and plant