SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
10-35 Business days |
| All other Countries |
15-40 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time (50 business days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pure Bonsai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of purebonsai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the gift :)
chegou bem embalado
espero que salgan cactus
Пока не сажал, в подарок продавец положил семена роз
Семена, дошли, посмотрим что вырастит
Muy rápido. Buen vendedor.
Good. Thanks!
Seller sent 1 extra pack and a rose seeds pack. Not tried yet.
bien mais très long
super.rekomendeju.thanks for gift.
han llegado en muy buen estado y bien empaquetadad
Llego rápido
good product, but took 2 months to arrive
непохожи савсем seed cactus seeds on the mind.
congratulations! got all seeds successfully! agradeço the attendance and the fast delivery.
excellent
Thank you. I got an extra free rose seeds too. Thank you.
Excellent Value, and good service. Thank you
Thanks for the gift :)
nice
very nice
thank you!
seeds came. planted. a напишу later.
very satisfied
went very long. thank you
order come see that grow
получиться that look
tesekkurler
the n
packaging and labeling packaging seeds not terrible.
superbe merci
Good
just as described
Good
good condition delivered fast
Quick delivery and plenty of seeds. I strongly recommend this salesman. :)
products complete, get my hands sıkıntısız reached. let's look at team görücez. thanks for the giveaway:)
seeds received, have not проращивал. about a month to g шла parcel. уфы, отслеживался track no.
thanks for your gift...
seeds come посадила if взойдут, comment дополню then, if not, is still дополню
In a timely manner, excellent figment!
Everything came packed otlichno. rekomenduyu)
Seeds come. I hope that everything will grow)
I hope this could grow up succesfuly seeds
Thank you .. posmotrim whether something will grow.
Seeds received, thanks to the store)) will grow)))
Seeds came intact. a lot of seeds. as cactus seed has растила, it's exactly they) signed. in gift store put more seeds)) that will grow-then lay.
Came to Karelia for almost 2 months put a present. posmtrim what happens
Goods arrived, the store has added a gift for that special thank you; as soon as will grow, add pictures
Arrived very quickly satıcıyi recommended teşekürler